A Nigerian food business owner has accused food delivery platform Glovo of allegedly using her business name (cooperateewa) without authorization to sell food to unsuspecting customers. She claimed that her restaurant A Nigerian food business owner has accused food delivery platform Glovo of allegedly using her business name without authorization to sell food to unsuspecting customers. She claimed that her restaurant, which is not registered as a partner with Glovo, was listed on the platform, leading customers to believe they were ordering directly from her business.
According to her, food ordered under her brand name on the app is not prepared by her restaurant. She alleged that riders or agents buy meals from roadside food sellers and then deliver them to customers as though they came from her kitchen. She said this practice deceives customers and could “spoil people’s brands,” because any complaints about taste, hygiene, or quality would be wrongly linked to her business.
The business owner further stated that she has repeatedly attempted to contact Glovo to address the alleged misuse of her brand name but said that all efforts have proven unsuccessful. She claimed that messages and complaints sent to the company have not been responded to.
She expressed concern that the alleged actions could damage reputations that business owners have spent years building, mislead customers, and expose the public to unverified food sources that may not meet basic hygiene standards. However, these claims have not yet been independently verified.
As at the time of filing this report, Glovo has not issued an official response to the allegations. Relevant consumer protection and regulatory bodies are being urged to investigate the matter.
All allegations contained in this report remain unverified at press time., which is not registered as a partner with Glovo, was listed on the platform and that customers were led to believe they were ordering directly from her business.
According to her, food ordered under her brand name on the platform is not prepared by her restaurant. Instead, she alleged that riders or agents purchase meals from roadside food sellers and deliver them to customers under her brand identity. She stated that this practice deceives the public and has the potential to “spoil people’s brands,” as customers may attribute any poor quality or unhygienic food to her restaurant.
The entrepreneur expressed worry that this alleged act could damage reputations that business owners have spent years building, mislead customers, and expose them to unverified food sources. She further alleged that other business owners may also be victims of similar brand misuse without their knowledge.
She also raised concerns about possible health risks, alleging that such food may not meet proper hygiene standards. However, these claims have not yet been independently verified, and no official investigation report has been released at the time of this publication.
As of the time of filing this report, Glovo has not issued any official response to the allegations. Relevant consumer protection and regulatory agencies are being urged by concerned parties to look into the claims.
All allegations remain unverified as at press time.